Question 1

How is a chauffeur account contracted?

Accepted Answer

Via a corporate account agreement with agreed rates, priority booking and monthly billing.

Question 2

What SLA applies to pickup times?

Accepted Answer

Chauffeurs are dispatched to arrive 10–15 minutes ahead of scheduled pickup times.

Question 3

Can we scale up chauffeurs for multi-day events?

Accepted Answer

Yes, additional vehicles and chauffeurs are allocated for conferences, roadshows or board visits.

Question 4

Are the vehicles and chauffeurs insured?

Accepted Answer

Yes, full comprehensive insurance and passenger liability cover apply to every journey.

Question 5

Are chauffeurs background-checked?

Accepted Answer

All chauffeurs pass licence, reference and criminal record checks before joining the roster.

Question 6

What are the invoicing and payment terms?

Accepted Answer

Monthly consolidated invoicing with standard 15–30 day corporate payment terms.

Question 7

Do you provide chauffeurs outside Lagos?

Accepted Answer

Yes, nationwide coverage is available, coordinated through The Negotiator International's partner network.

Question 8

How quickly can a new account be onboarded?

Accepted Answer

Corporate accounts are typically active within 2–3 working days of agreement.

Question 9

What KPIs are reported?

Accepted Answer

On-time performance, journey completion and client satisfaction are reported monthly.

Question 10

How do we escalate a last-minute change?

Accepted Answer

The 24/7 dispatch desk handles all changes and can reroute a chauffeur within minutes.

Question 11

What is excluded from the standard account rate?

Accepted Answer

Inter-city journeys, overnight chauffeur retention and fuel surcharges beyond city limits are billed separately.

Question 12

Can we cancel a booked journey without charge?

Accepted Answer

Yes, with at least 2 hours' notice; late cancellations may incur a minimum call-out fee.

Question 13

Do you offer retainer packages for frequent travellers?

Accepted Answer

Yes, monthly retainer packages with bundled hours and priority vehicle allocation are available.

Question 14

Can we request a specific vehicle make or class?

Accepted Answer

Yes, fleet preferences are set at account setup and honoured subject to availability.

Question 15

How is service quality assured?

Accepted Answer

Post-journey feedback and dispatch logs are reviewed against SLA targets every month.

Question 16

Do you provide security-trained chauffeurs for high-risk principals?

Accepted Answer

Yes, close-protection-trained chauffeurs are available on request for elevated-risk itineraries.

For organisations that expect excellence.

Corporate Concierge Services.