Question 1

How is a relocation engagement contracted?

Accepted Answer

Via a per-employee statement of work under your master service agreement, scoped to housing, schooling and settling support as required.

Question 2

What SLA should we expect for housing placement?

Accepted Answer

Shortlisted, inspected housing options are typically presented within 5–7 working days of briefing.

Question 3

Can you scale to relocate multiple hires at once?

Accepted Answer

Yes. We run parallel relocation tracks for cohort hires with a shared account manager overseeing consistency.

Question 4

Are relocation partners insured?

Accepted Answer

All housing, transport and staff involved carry appropriate liability cover, verified before engagement.

Question 5

Do you conduct background checks on relocation staff?

Accepted Answer

Every relocation manager and support contractor is background-checked prior to client-facing assignment.

Question 6

How are invoices and payment terms structured?

Accepted Answer

Consolidated monthly invoicing with standard 15–30 day corporate payment terms, or as agreed in your MSA.

Question 7

Do you cover relocations outside Lagos?

Accepted Answer

Yes, nationwide, with local partner networks in Abuja, Port Harcourt and other major cities.

Question 8

How long does onboarding a new corporate client take?

Accepted Answer

Typically 3–5 working days to establish account terms and assign a relocation manager.

Question 9

What KPIs do you report against?

Accepted Answer

Time-to-housing, school placement success and new-hire settling-in satisfaction scores are reported monthly.

Question 10

What happens if an issue arises after move-in?

Accepted Answer

Our 24/7 escalation line connects the family and HR directly to the relocation manager for same-day resolution.

Question 11

What is excluded from the standard relocation scope?

Accepted Answer

Immigration and visa processing, furniture purchase and international shipping are quoted separately, though we coordinate handoff with your chosen providers.

Question 12

Can we cancel or reschedule a relocation once booked?

Accepted Answer

Yes, with 5 working days' notice before housing viewings begin; costs already committed to landlords or schools are passed through at cost.

Question 13

Do you offer retainer terms for high-volume mobility programmes?

Accepted Answer

Yes, annual retainers with priority SLAs and discounted per-employee rates are available for organisations relocating 10 or more staff a year.

Question 14

How do you handle special requests, such as pet-friendly housing or specific faith-based school requirements?

Accepted Answer

These are captured at the HR briefing stage and factored directly into the housing and school shortlist.

Question 15

What quality assurance happens before a family moves in?

Accepted Answer

A relocation manager physically inspects the property against the agreed brief within 48 hours of move-in.

Question 16

Can this be booked for multi-site or multi-country mobility programmes?

Accepted Answer

Yes, we coordinate enterprise mobility programmes across Nigerian cities and, through partners, into other West African markets.

For organisations that expect excellence.

Corporate Concierge Services.

8 curated offerings.

Employee Relocation

Office Support Services

Corporate Housekeeping

Staff Transportation

Executive Chauffeur Services

Corporate Event Support

Guest Reception

Office Provisioning

A director will help you scope the right combination of services.